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FREQUENTLY ASKED QUESTIONS ABOUT WEBSITE

In this page we try to answer frequently asked questions (FAQ) regarding buying domain names, website designing, website development, website hosting, server space, domain name registration, website re-designing, bulk domain booking, transfer domain names, renew domain and payment options.

  • What is a domain name?
    Your domain name is your virtual Internet address or URL (Universal Resource Locator). For example www.kreation4u.com is our domain name. It is the name people use to find on the web i.e, www.yourdomainname.com.
  • Do you handle domain name registration for me? Can you book my domain name?
    Yes, we do take care of domain name registration / domain name booking for our clients. We register new domain names, transfer domains and renew existing domain names, book domain name as per clients choice from our domain control panel. For more details on domain name registration / domain booking / bulk domain booking / bulk domain transfer feel free to write to us at sales@kreation4u.biz

  • Can i register my own domain name? Can i book my domain name without taking your help?

  • If you know how to book or register domain names, you can easily do the domain name registration by logging into our domain control panel and booking your desired domain name.
  • How do I pay for my domain name / website hosting / website design?
    We accept DD/Cheque/Cash. For more details call us at + 91 98302 74631 (Kolkata, India).
  • How do you handle customer support?
    We request all support issues to be submitted in writing via e-mail. Support requests for your website can be submitted 24 hours a day / 7 days a week. Phone support is available at + 91 98302 74631. E-mail support is covered 24 hours a day. Email Id for support is sales@kreation4u.biz
  • How long does it take to get my questions answered?
    Most support issues are answered within 24 hours. In the event that your request will take longer, you will at least be notified within 12 hours.
  • How do I transfer files to my Web site ?
    Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from various site. We recommend Cute FTP for Windows-based systems. We provide 24/7 FTP support for all our accounts. We also have direct FTP support, you can easily upload html/jpeg or other files directly to your server space without using any FTP software.
  • Do you provide control panel to manage web site features?
    Yes, we provide every web site its control panel. You can easily access your web site control panel from our C.Panel login button, which you can find at the top of all our websites. Detailed information of this is/would be provided to you at the server details page provided a the time you book a domain and server space from us, thus registering as our client.
  • What are Search Engines?
    Search engines are web directories indexing large number of websites, images, news, multimedia, and other files available on the World Wide Web.
  • Name some popular Search Engines?
    Yahoo!, Google, MSN, Altavista, Lycos are some popular search engines. There are thousands of other well known search engines available in the internet.
  • How to configure POP3 email accounts in Outlook Express?
    For Outlook Express Configuration you have to go through the server details page given/would be given to you just after you register as our client. As soon as your domain name registration / domain booking is done and the server is set we will send you the details by e-mail.
  • How long does it take to get my account activated?
    Generally it activates immediately within 30 mins. of the time the request received. But in any case accounts are activated within 24-48 hours.
  • How to access Web Based Email?
    You can access web based e-mail from our Check Mail Link at - webmail.yourdomainname.com or yourdomainname.com/webmail depending upon the web server.
  • Can my POP accounts be xyz@mydomainname.com?
    Yes. In fact, you can have as many POP accounts as your need within your domain name and within all of the domains you are hosting, but if you cross the number of email addresses provided to you, you have to pay for the extra setups.
  • Can I set this up so www.mydomainname.com and mydomainname.com both map to the same place?
    By default www.domainname.com and domainname.com always map to the same place.
  • If I am your reseller, then how can my clients change their email account passwords?
    The clients have their own control panel to make changes to their passwords, although the reseller also has ability to do the same.
  • Can I set it up so that subdomain.mydomainname.com would map to a different subdirectory?
    You can map subdomain.yourdomainname.com and somethingelse.com to other URL subdirectories within your account. That functionality is handled through the web control panel.
  • Do you guarantee a certain level of uptime?
    No, we do not guarantee any specific quality of service. Our web service uptime is currently 99.98%.
  • How long does it typically take for a site to 'go live' after I register the domain name and set up the domain name at Kreation?
    When you set up a domain name at Kreation, it is set up immediately on our main server. The Server configuration details are acquired from the main server four times a day, so it can take up to 6 hours for the servers to grab the details for the new domain name. Domain Registry generally takes 24-48 hours to get new domains ready. Sometimes Domain Registry may take longer than that, but most of the time it gets new domain name ready in 24-48 hours.
  • Is there any way to have a cgi-bin for each domain name under my account?
    Yes, every domain name you are hosting at Kreation can have its own cgi-bin. When you create a new domain name using the web control panel, the web control panel adds a cgi-bin mapping for the new site. All you need to do to use the cgi-bin mapping is create the physical cgi-bin directory in the directory that the new site is mapped to.
  • Are there any set-up fees?
    No. There is a no Setup Fee of any kind and no hidden cost at all. The prices for all packages are available on the site itself.

Hope these Frequently Asked Questions (FAQ) will help. Please get in touch with us for any further information and clarification you may need. Hope these FAQ have given you a clear idea on website hosting, domain name registration and payment options.

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